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Faqs

(A) "FRIENDS WITH BENEFITS"

What is "Friends with Benefits"? How does "Friends with Benefits" work?

“Friends with Benefits” is an influencer programme designed by Oud Essentials as a perfect introduction to the divine range of products from one of the fastest growing luxury skincare brands in the world. Earning some money and delighting your friends and family at the same time could not be easier, with Oud Essentials' new “Friends with Benefits” Influencer Programme.

We know how good our products are, and now we're inviting you to spread the word and stake your claim as an influencer and a trendsetter in the world of luxury products.

As one of our esteemed Friends, you will have your own personal promotion code which you can share with your friends, family and followers. Each purchase made with this promotion code will net you an attractive commission and at the same time your friends will get to enjoy a discount off the retail price! It’s a win-win for you and your friends.

How do I register as an influencer?

Go to www.oudessentials.com

Go to Menu and click on "Friends with Benefits"

Register to be an influencer

One of our team members will get back to you with your unique promo code

Do I need to be an influencer to purchase products in Oud Essentials website?

No. You can purchase our products retail as a guest or by creating an account with us to enjoy a special discount on your first order.

How is my "Friends with Benefits" commission paid?

Commission will be paid monthly on the 15th of the following month directly to your Paypal account.

Example :

Commission for January 2018 will be paid on 15th February 2018.

(B) PAYMENT

How to make payment?

Oud Essentials uses VISA/MASTER credit/debit card and Paypal to process online transactions in respective currencies.

(C) SHIPPING

Where do we ship to?

Oud Essentials provides Free Shipping within Malaysia, Singapore, Philippines, Hong Kong, Europe, Great Britain and Dubai.

Please contact our customer service via email: customerservice@oudessentials.com for all shipments to other countries.

When will I received my purchase?

Under normal circumstances, you will receive your purchase(s) within 3-5 working days.

However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for unforeseen circumstances.

Please email us at: customerservice@oudessentials.com.

(D) TRACKING

After placing your order, a confirmation email with your order number will be sent to you automatically. You will be informed when product(s) has been shipped, including a tracking number enabling you to follow the status of your order, and the various stages in the delivery process until such time as your products arrive at their designated destination.

(E) ORDER & RETURNS

How can I check the status of my order(s)?

For registered customers, you may log in at our store (www.oudessentials.com) to check on the status of your order(s).

For customers who made purchases with as a Guest, you may contact us at customerservice@oudessentials.com for order checking.

Can I return the product(s) purchased from Oud Essentials online shop?

Unfortunately, we do not accept return of items if you have made an incorrect purchase or you changed your mind after receiving the items. Please review your cart before completing the order.

For defective and incorrect items, we have a 7- day exchange policy upon receipt of order, subject to the following terms and conditions:

   • Item must be in its original purchase condition; packaging must be unopened, unused, unmarked and not defaced in any manner.

   • All postage costs for return of goods are at customer’s own expense.

   • Items purchased as part of a set or a multi-item pack must be returned as a whole set.

   • This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable.

What should I do if I receive the wrong product?

Please email us at: customerservice@oudessentials.com for further assistance.