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Returns Policy

As our products are not cellophane wrapped, the products can only be returned if the products are damaged upon arrival, and if the product seal has not been broken.

All products must be returned within 7 working days from the date the goods were received, and must be received by Oud Essentials within 28 days from said date.

All returned product will be reviewed by Oud Essentials. In order to return products, the customer is required to send an email to Oud Essentials to report the issue (including photographic evidence of products detailing and clearly illustrating the relevant problem. Upon acknowledgement, the customer will receive a confirmation email and instructions on how to return the products.

All packaging must be unmarked and not defaced in any manner.

The cost of shipping is to be borne by the customer.

Returns that do not meet these requirements will not be accepted, and where applicable, the customer may be charged a fee.

How will I be refunded?

All returns will be reviewed by Oud Essentials and we reserve all rights to approve/deny any return value. Should the returns be approved, Oud Essentials has the right to offer a full refund in its original payment mode with a validity period of 30 days.